Frequently Asked Questions
Where are you located?
We are located on 6 Commercial Street (off Rt.1) in Biddeford, Maine. Directions
What are your store hours?
We are open from 8am to 5pm Monday through Saturday. We are closed for New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, and every Sunday.
When should I make my reservation?
Early planning ensures rental equipment will be available for the date of your event. As soon as you have decided on a date for your event, and the approximate number of guests, it's never too soon to reserve items. All rental items are on a first come, first serve basis.
How do I hold the items I am reserving?
We require your customer name, address and phone number along with a credit/debit card on file to hold your reservation. If you don't have a credit or debit card we require a $50.00 cash deposit (cash only-no checks) for all orders under $100.00. All other orders over $100.00 require a credit or debit card on file, except for Party Plus charge accounts. Deposits are required on most rental equipment. All tent orders require a 50% non-refundable deposit at the time of reservation. Deposits are non-refundable if the rental is cancelled or the date of the event is changed. We encourage you to make your reservation in advance to guarantee the items will be available to you for your party or wedding.
What payment methods do you accept?
We accept cash, money order, personal checks, Mastercard, Visa and Discover. Party Plus charges $25.00 for all returned checks.
When is final payment due?
Final payment is due at pickup of your order unless you are a charge account, then we will bill your company monthly. If you are having your order delivered payment is due in full one week prior to your delivery date, or we can charge a credit or debit card on the day of delivery.
Can I make changes to my order?
Changes within 72 hours of delivery or customer pick-up are not permitted. We do allow changes to any rental item prior to the 72 hour window. If a rental item has a deposit required and you cancel that item, the deposit balance is still due.
How does pricing work?
Most rental equipment is priced for week-end rentals (up to 4 days). There is a second day charge for rentals from 5 to 7 days. Please call for extended day pricing. However, all baby supplies, audio/visual equipment, beds, and moonbounce rentals are priced per day. Please call for a quote.
Do you have a delivery/pickup charge?
Delivery and pickup are available and fees are based on town locations. Please call for a quote.
What do I need to know about tent installations on my property?
There are many issues to cover when you rent a tent from us. Most of our tents are secured by driving stakes (as deep as 42") into the ground. Therefore, it is required to have all underground utilities, sprinkler systems, electrical wires, wells, septic systems, trees/vegetation, etc., marked before a tent is installed to avoid damage, and/or injury to our workers. Failure to have these marked will result in a delayed set up, and extra charges may be incurred. Party Plus is not responsible for damage to your underground utilities. We will be happy to assist with this process. It is also important to check for low hanging tree branches that may need to be trimmed or overhead wires that may interfere with the tent structure. Please call our office for further information or to schedule a tent site check.
What type of service should I expect when my delivery arrives?
Standard delivery/pickup charges are for front porch/loading dock drop off. If the delivery/ pickup are to be made to a specific floor or area, an additional labor charge will be incurred. Please call for pricing. These arrangements MUST be made prior to the scheduled delivery and pickup. It may be a problem if this is a decision made on site, because our delivery staff may not have adequate time to do this, due to additional deliveries they must make. You will also be asked to sign your contract regarding liability if damage would occur while carrying the items inside your building. Our personnel are instructed to neatly stack all items in a mutually convenient place. Special containers are provided for china, glassware, etc., to ensure that you receive your items sanitized, undamaged, and table ready. Please make any special arrangements with our party consultants before delivery/pickup is made.
When should I expect my delivery or pickup?
For your convenience we will gladly deliver your order the day before your event (as long as the items are available) at no additional charge to you (except on moonbounces). Deliveries are usually made between 8am and 5pm. However, during our busy season, we start deliveries before 8am and continue until all scheduled deliveries are completed. We will make every attempt to notify you if your delivery will be running late, however we cannot give specific times, but can narrow your delivery or pickup down to morning or afternoon. We can also plan to "call ahead" before we make your delivery to narrow down the time but you'll need to notify us and provide us with a contact name and phone number. If you must have a specific delivery time, please notify our staff in advance, as extra charges may be incurred. We will pick up your order the day after your event, weather permitting, unless it is Sunday or a Holiday, in which case it will be picked up on the following day. Occasionally, arrangements may be made (at no additional charge to you) to pick up items on a later day than the scheduled pick up date.
What if no one will be home on delivery or pickup?
If you know you will not be home, please call our office with instructions as to where the equipment is to be left on delivery, or where we can locate it for pick up. If you are not home and we have no instructions, it will cause a delay and an extra cost to you for rescheduling a truck. Remember, you are responsible for items the entire time they are in your possession, or on your property. We always prefer that someone is on site when a tent is being installed in order to instruct us to the proper location. If you cannot be there, marking the corners of the area clearly is necessary. Please notify our office of these arrangements so our delivery men will know to look for your marks. In some cases the location may need to be shifted for proper installation. In order to save money and time, please have a decision made to where the tent is going to be installed to avoid additional labor fees.
Do you setup and breakdown tables and chairs?
Unfortunately we do not offer setup and breakdown of tables and chairs. Our delivery drivers will leave all tables and chairs stacked in piles at drop-off. All tables and chairs will need to be broken down and stacked for your scheduled pickup. This also applies to china, glassware, food equipment, chafers, etc. Please have these items in one location and stacked for pickup to avoid labor fees.
What should I do if my delivery is short or if I am missing items to my order?
It is the customer's responsibility to count all of the items upon receipt. If you are short, you must inform our driver immediately. We will either adjust your bill at that time, or we will redeliver what you need as soon as possible. If you ask us to deliver items when you are not home, you are then accepting our counts. We will be unable to adjust your bill after the items are returned due to not being informed of any missing or broken items, therefore, please call our store and leave a message if after hours regarding any problems with your order. Thank you.
Can I pickup my order at your store location?
Yes. You may pick up any size order provided you have an adequate size vehicle for the items you will be picking up. We will assist in loading your vehicle. However, you will be responsible for securing the load. Party Plus is not responsible for any property damage or personal injury sustained while equipment is being loaded into or out of a customer's vehicle. If our employees assist in the loading or unloading the customer assumes the full risk of any such damage or injury. If you decide at the time you are picking items up, that you would like the items to be delivered, a delivery charge will be added and the delivery will be after regularly scheduled deliveries are made if our schedule permits.
How do I get a hold of you after hours if I need immediate emergency assistance?
If it is before or after hours, you can leave a message on our answering machine and someone will return your call during regular hours.
What should I do if my equipment doesn't work?
Although we test every piece of electrical equipment before it leaves the store, and we make sure all of our equipment is in working condition, there are times when a problem may arise. It is the customer's responsibility to inform the staff at Party Plus of their problem immediately. If it is during business hours, you can call our direct line. If it is before or after hours, you can leave a message on our answering machine and someone will return your call during regular hours. We will make every effort to replace or repair the equipment. If we are not notified of the problem when it occurs, we will be unable to adjust your bill after the fact.
What happens if something is broken, damaged, or lost while in my possession?
We do charge for missing, broken, damaged, and weather damaged items. Be sure equipment is secured when not in use and protected from weather.
What precautions should I take when renting linen?
All linens are sent to you "table ready." If you receive linens that are unacceptable, please call us immediately. It is expected that linen will be returned with food stains. However, to avoid additional labor charges of $2.00 to $10.00 per cloth, please shake all food, animal hair, confetti, glitter, paper and debris from the linen before returning. Never put linen in plastic bags, as it will mildew quickly if damp. Also sparklers will burn the linen. Customers will be charged a replacement fee for all linens that are returned to us with tears, burns, or any non-food stains that do not wash out. Replacement charges range from $10.00 to $50.00 per tablecloth. A $6.00 cleaning charge will be applied to any tablecloths returned with wax.
What if I have rental equipment that is returned unused?
When equipment has left our building and is in the possession of the customer, it is considered a rented piece of equipment. Even if the equipment was not used, we will be unable to refund your money or credit your account. Since we rented this equipment to you, it is not available to our other customers. We also have labor involved in pulling the item, unloading it, and picking it up. Lastly, due to our sanitation policy, we are required to clean the items again after they have left our premises.
What is my responsibility for the equipment's return?
Responsibility for equipment remains with the renter from the time of receipt to the time of return/pick up. Tables and chairs should be broken down, stacked and ready for pickup. All china, glassware, etc, should be rinsed food-free and repacked in the same containers in which they were received. Linens should be shaken free of food. Skirting should be returned on the special hangers provided. Items not meeting these conditions are subject to additional fees.
Are there late charges for items not returned on time?
If you are unable to return items on the scheduled return date, or if we are unable to make a pick up (ex. items are not accessible to our drivers), extra charges may incur. It is very important that you notify our office as soon as possible of any delay in returning rental items. Rental items occur charges until they are returned to the store, they are still "out on rental."
Can I keep equipment longer if needed?
If for some reason you need to extend the use of our rental equipment, we ask that you call us before it is scheduled to be picked up or returned. We will then check the availability of the items to make sure someone else doesn't have the items reserved. If someone does have the items reserved, we would have to honor their request and ask for the items to be returned to us. If there are no other reservations at that time, we will gladly extend your rental for the time needed. We would then ask for you stop in with the additional balance due or put it on your credit card over the phone, unless you have a charge account with us.
Do you have quantity discounts?
We offer the following quantity discounts:
|Brown or White Samsonite Chairs||1000 or more||$0.10/chair|
|Tables, any size or shape||50 to 99||$0.50/table|
|Tables, any size or shape||100 or more||$1.00/table|
What is your donation/discount policy?
Party Plus will donate 10% of the total rental charges to any school, church or non-profit organization raising money when provided with the following:
- A copy of the not-for-profit status.
- A flyer or newspaper ad describing the event, price of admission and benefactor of the money raised.
- Full payment of your contract within 10 days of the rental.
We require a $50.00 minimum rental to qualify for this donation. This donation does not apply to labor fees, breakage charges or delivery fees.
Party Plus gladly offers a 10% retail discount to the following groups:
|Not-for-Profit organizations||Senior Citizens|
Customers must request this donation prior to us printing your receipt.
What are your dish policies?
All dishes are sent out "table ready." If you receive any broken or missing items, please call our store immediately (please leave a voicemail message if after hours).To avoid a labor charge, please place glassware BOTTOM UP (sorted) in the racks provided after rinsing. To avoid a cleaning charge, all dishes MUST be scraped and rinsed free of food BEFORE being placed back in the racks. Replacement charges will be applied for any breakage or missing dishes. All racks must be returned to avoid a replacement fee.
What are your moonbounce rental times and policies?
|Rental Times:||Monday through Friday – 24 hr. rental|
|Saturday 8am to Saturday 4pm rental|
|Saturday 4:30pm to Monday 8am rental|
|Saturday 8am to Monday 8am rental|
Friday pickup for Saturday rental/all weekend $50.00 extra
A fifty percent deposit is due when reserving a moon bounce. The deposit is non-refundable except in the case of rain. Cancellations for moon bounces can be made up to one hour before the reservation but only in the case of rain, therefore the deposit for the moon bounce can be used for another reservation or refunded. Refunds will not be given if a moon bounce is rented and it rains after the item is taken from the store. Moonbounces should never be used in the rain. A $50.00 cleaning fee will be charged to the customer if the moonbounce is returned wet or unbagged. Moonbounces are available for customer pickup in a pickup truck. We do not deliver or pickup moonbounce rentals. Sorry, exceptions cannot be made to this policy.